5djl Privacy Policy

1 Who This Policy Applies To

This Privacy Policy applies to all visitors and registered players of the 5djl platform, accessible at 5djl.vu and through the 5djl Android app. It explains how 5djl collects, stores, uses, and protects personal data in connection with the services we offer to players in the Philippines.

By registering an account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your data as described here, please do not use the 5djl platform.

2 What Personal Data We Collect

5djl collects personal data in two main ways: information you provide directly, and data that is generated automatically when you use the platform.

Information you provide:

• Full legal name, date of birth, and gender (collected at registration)
• Email address and mobile number
• Government-issued ID and supporting documents submitted during KYC verification
• Payment details such as GCash or Maya account identifiers, or Philippine bank account information used to process PHP deposits and withdrawals
• Communications you send to the support team, including chat logs and email correspondence

Data collected automatically:

• Device type, operating system version, and browser or app version
• IP address and approximate location (country and city level)
• Pages visited, game sessions started, bets placed, and other platform interactions
• Session timestamps, login history, and OTP verification events
• Cookies and similar tracking data as described in Section 7

We do not collect credit card numbers or cryptocurrency wallet addresses, as these are not accepted payment methods on 5djl.

3 How We Use Your Personal Data

The personal data 5djl collects is used for specific, legitimate purposes tied directly to operating the platform and serving Philippine players. Here is a summary of how your data is put to use:

Purpose	Data Used
Account registration and management	Name, email, mobile number, date of birth
Identity verification (KYC)	Government ID, date of birth, address
Processing PHP deposits and withdrawals	Payment account identifiers, transaction history
Account security and fraud prevention	IP address, device info, login history, OTP logs
Customer support	Account details, communication history
Platform improvement and analytics	Session data, game interaction logs (aggregated)
Responsible gaming compliance	Betting activity, session duration, self-exclusion status

5djl does not use your personal data for unsolicited third-party marketing. If we send you communications about promotions or platform updates, these are related to your existing account and you can opt out at any time by contacting support.

4 Legal Bases for Processing

5djl processes your personal data on the following legal grounds:

• Contract performance — Processing is necessary to deliver the services you signed up for, including account management and payment processing.
• Legal obligation — We are required by applicable laws to collect and retain certain data, particularly for anti-money laundering (AML) compliance and identity verification.
• Legitimate interests — We process certain data to detect fraud, maintain platform security, and improve the player experience, provided these interests do not override your rights.
• Consent — Where we rely on consent for a specific processing activity, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

5 Sharing Your Data with Third Parties

5djl does not sell your personal data. We share data with third parties only where it is necessary to operate the platform or meet our legal obligations, and only under appropriate data processing agreements.

Categories of third parties who may receive limited personal data include:

• Payment processors — Philippine e-wallet providers and bank partners receive the transaction data needed to process your PHP deposits and withdrawals.
• Game software providers — Suppliers of slots, live casino, fish games, and sports betting software receive account identifiers required to run game sessions and settle results.
• Identity verification services — KYC and AML compliance providers receive identity documents to verify your eligibility to play.
• Legal and regulatory authorities — We may disclose data when required to do so by a court order or applicable law.

6 Data Retention

5djl retains your personal data for as long as your account is active, and for a period thereafter as required by applicable laws — particularly AML and financial record-keeping regulations. In practice, this means:

• Account and transaction records are retained for a minimum of five years after account closure, in line with standard financial compliance requirements.
• KYC documents are retained for the duration required by the applicable verification framework.
• Support communications are retained for a reasonable period to allow follow-up and dispute resolution.
• Session and analytics data used for platform improvement is typically retained in aggregated, anonymised form after a shorter period.

When data is no longer required and there is no legal obligation to retain it, 5djl takes reasonable steps to securely delete or anonymise it.

7 Cookies and Tracking Technologies

5djl uses cookies and similar technologies on the website to make the platform work properly and to understand how it is being used. Here is a plain-language breakdown of the cookies in use:

• Essential cookies — Required to keep your session active while you are logged in. Without these, the platform cannot function correctly.
• Analytics cookies — Used to understand aggregate traffic patterns, popular game categories, and page performance. This data is not tied to individual identifiable players in the reports we review.
• Security cookies — Help detect unusual login behaviour and support fraud prevention measures.

The 5djl Android app uses equivalent technologies within the app environment rather than browser cookies. Most browsers allow you to manage or block cookies through your settings. Note that disabling essential cookies may prevent parts of the platform from working as expected.

8 Security Measures

Protecting your personal data and your PHP balance is a priority for 5djl. The platform employs a range of technical and organisational measures to keep your information secure:

• SSL/TLS encryption across all connections between your device and 5djl servers
• Two-factor authentication via OTP sent to your registered mobile number or email
• Biometric login support on compatible Android devices
• Regular internal security reviews and access controls that limit which team members can view sensitive player data
• Monitoring for suspicious login attempts and unusual transaction patterns

While 5djl takes these measures seriously, no online system is completely immune to risk. You also play a part in keeping your account safe — never share your password, OTP, or PIN with anyone.

9 Your Rights Over Your Personal Data

As a player on the 5djl platform, you have rights in relation to your personal data. These include:

• Right to access — You may request a copy of the personal data 5djl holds about you.
• Right to correction — If any of your personal details are inaccurate or outdated, you can ask us to correct them.
• Right to deletion — You may request that your personal data be deleted, subject to any legal retention obligations 5djl must comply with.
• Right to restrict processing — In certain circumstances, you can ask 5djl to limit how your data is used while a query or dispute is being resolved.
• Right to withdraw consent — Where processing is based on your consent, you can withdraw it at any time without affecting prior lawful processing.

To exercise any of these rights, contact the 5djl support team. We will respond to verified requests within a reasonable timeframe. We may need to confirm your identity before processing a data request to ensure the security of your account.

10 Children and Minors

The 5djl platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a minor has registered an account or provided personal data, that account will be closed and the data deleted as quickly as possible.

If you believe a minor has accessed the 5djl platform using your account or otherwise, please contact the support team immediately. You can also learn more about our player protection commitments on the Responsible Gaming page.

11 Changes to This Privacy Policy

5djl may update this Privacy Policy from time to time to reflect changes in the platform, applicable laws, or our internal data practices. When we make material changes, the "Last updated" date at the top of this page will be revised.

Where practical, we will notify registered players of significant changes via their registered email or mobile number. Your continued use of the platform after a policy update means you accept the revised Privacy Policy. If you do not agree with the changes, you should stop using the platform and contact us to request account closure.

12 How to Contact Us

If you have any questions about this Privacy Policy, want to exercise a data right, or have a concern about how your personal information has been handled, please get in touch with the 5djl support team. You can reach us through the support chat available on the platform, or by emailing us at the address shown in the footer of this page.

We are committed to responding to all privacy-related queries promptly and transparently. If you are not satisfied with our response, you have the right to escalate your concern to the relevant data protection authority in the Philippines.